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privacy policy

Privacy Policy

At Good Shepherd Center, located at 5150 US-411, Madisonville, TN 37354, and reachable by phone at 423.420.8888, our mission is to “speak into lives with compassion, respect and dignity, providing a better way to meet a core of essential needs and other ministry support to our struggling Monroe County neighbors – while encouraging them to reach for self-sufficiency.” Just as The Good Shepherd cares for His flock, we are committed to preparing a table of goodness and mercy, and that extends to how we handle your personal information.

This Privacy Policy explains how Good Shepherd Center collects, uses, maintains, and discloses information collected from users (each, a “User”) of the goodshepherdcenter.net website (“Site”). This policy applies to the Site and all products and services offered by Good Shepherd Center.

Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, make a donation, fill out a form, or interact with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.

We may also collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How We Use Your Information

Good Shepherd Center collects and uses Users’ personal information for the following purposes:

  • To Process Donations and Transactions: We use the information Users provide about themselves when making a donation or request only to provide service to that request. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To Improve Our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To Send Periodic Emails: We may use the email address to send Users information and updates pertaining to their donation or request. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include organization news, updates, related service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or processing payments. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Cookies

Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Third-Party Websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.

Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to This Privacy Policy

Good Shepherd Center has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Good Shepherd Center 5150 US-411 Madisonville, TN 37354 Phone: 423.420.8888

This document was last updated on July 28, 2025.